Toby Wells on Customer Retention and Technology  

May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers.    Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …

Cornerstone Home Lending launches in-house mortgage loan servicing operations, with customer care and leading technologies at forefront

HOUSTON, April 13, 2022 – Cornerstone Home Lending, one of the nation’s premier residential mortgage companies, launched its full service, in-house mortgage loan servicing operation for new loan originations, combining its 34-year tradition of superior customer care with industry-leading loan servicing technologies. Cornerstone has made significant investments to build an elite team of servicing professionals led by Toby Wells, Cornerstone’s …