Exceptional service starts with exceptional people. Cornerstone Servicing launched its End-of-Year Cheers Awards in 2025 to honor the individuals who consistently go above and beyond for people we serve and fellow team members.
Nominated by peers and leadership, these team members exemplify Cornerstone’s culture of service, excellence, accountability, and collaboration. From building bridges between teams to delivering outstanding customer experiences, they help us continuously raise the bar for mortgage servicing.
Congratulations to our 2025 End-of-Year Cheers Honorees!
Bridge Builder Award
Melissa Fuentez, Senior Loan Boarding Data Analyst
Melissa plays a critical role as a liaison between loan boarding, clients, prior servicers, and internal teams. Her ability to build relationships and foster collaboration has helped to improve efficiencies, ensure accurate loan boarding, and strengthen our organization.
Kristina Herrera, Senior Default Reporting Analyst
Kristina fosters strong connections between departments, ensuring timely and accurate default reporting for our clients. Her collaborative spirit, proactive mindset, and consistent communication strengthens our default servicing operations.
Culture Carrier
Hannah Kerbs, Content Manager
Hannah’s consistent can-do attitude and natural drive to help others inspires fellow team members, helping to reinforce Cornerstone’s culture and convictions. She is engaged, connected, reliable, and motivated to make a positive difference every day!
Eva Moody, Customer Care Quality Evaluator
With more than 22 years at Cornerstone, Eva is one of our most tenured team members and a true multiplier of our people-first culture. Known by many as our “office mom,” she brings warmth and support to every interaction. Eva’s ability to connect and foster belonging makes her the glue that keeps us together.
Customer Satisfaction (CSAT) Champions
Tia Huey, Senior Customer Care Representative
Tia earned an impressive 97% CSAT score with the highest number of surveys across our Customer Care team during the 12-month period. Her passion for helping others, attention to detail and ability to explain complex aspects of servicing to homeowners makes her a stand-out member of our team.
Patrick Lovejoy, Loss Mitigation Specialist
With an outstanding 94% CSAT score, Patrick led our frontline Loss Mitigation team with the most customer surveys completed. His track record of sound guidance and exceptional service during the loss mitigation process helps to preserve Cornerstone’s industry-leading homeowner experience during tough times.
Alex Luna-Ochoa, Collections Specialist II
Alex led our Homeowner Assistance Team (HAT) with a 96% CSAT score and the most customer surveys completed. His ability to offer clear and consistent guidance to homeowners facing hardship embodies Cornerstone’s mission to make a positive difference for people we serve.
Extra Mile Award
Jasmine Newton, Communications Specialist
Jasmine is always willing to research a problem and go above & beyond to ensure the resolution is completed accurately and to the satisfaction of the business. She always has a positive outlook and encourages those around her to face challenges head on and work together to achieve goals.
Game Changer Award
Eric Randerson, Loss Mitigation Underwriter
With vast appraisal, underwriting, and operations experience, Eric has truly been a “game changer” for our Loss Mitigation team. His deep knowledge and practical problem-solving have streamlined processes and improved efficiencies, elevating our homeowner and client experience.
Rookie of the Year
Erin Spivey, Foreclosure Support Specialist
Erin joined us earlier this year and hit the ground running, taking on responsibilities beyond her role with confidence, adaptability, and enthusiasm. We admire her drive to learn and contribute wherever needed, and we’re excited to watch her grow!
Melissa Sprafkin, Client Relations Manager
You would never know Melissa is new to mortgage servicing. More than a quick learner, she has a true desire to understand the “why” to effectively communicate with and assist our subservicing clients. She proactively looks for opportunities to provide outstanding service and build relationships across our organization.
Steady Hand Award
Chrissy O’Connell, Special Loans Manager
Chrissy’s calming demeanor is contagious. Her deep experience and knowledge of servicing technologies combined with her methodical and steady approach have positioned her as a go-to resource for guidance and support — both for fellow team members and our subservicing clients.
Swiss Army Knife Award
Jeff Spivey, Default Cash Supervisor
Jeff’s adaptability and broad skill set have made him a go-to resource for complex tasks. Over the years, Jeff has contributed to many facets of our default operations. His unique ability to quickly pivot and deliver excellent results adds tremendous value to our team.
Jamie Villarreal, Loan Administration Associate
Jaime’s originations experience and technical aptitude add tremendous value to her team and make her a vital member of our organization. Jaime is quick to jump in on a diverse range of projects and tasks, and does so with skill, attention to detail, and consistent follow through.
Best-Dressed Desk
Annette Campos Villa, Sr. Executive Services Representative
Annette transforms her workspace with cheerful décor for each holiday and season. Her creativity and positive demeanor sparks smiles, lifts spirits, and adds color to our Houston Servicing Center year-round!