Dana Abernathy, CMB, Honored With Prestigious Herschel Greer Memorial Award

The Nashville Mortgage Bankers Association (NMBA) recently honored Cornerstone Servicing’s Dana Abernathy, CMB, with its elite Herschel Greer Memorial Award. This distinction is the highest honor the NMBA can bestow on any member, with only 12 recipients throughout its history. Dana is the first to receive this award since 2002. We are tremendously proud of her many accomplishments and grateful …

The Mortgage Note Features Cornerstone Servicing’s Toby Wells on Retention

March 13, 2024 | The Mortgage Note recently talked to Cornerstone Servicing President Toby Wells about challenges consumers face in today’s economic environment and how a third party subservicer can help lenders best support and retain their home lending customers. While mortgage industry leaders hope for improvements after a tough year in 2023, Toby noted, there are also concerns about …

Stacy Speas Honored Among ‘Women of Inspiration’ in the Mortgage Industry

The honor recognizes Stacy as an impactful leader, fervent advocate for others, and catalyst for innovation in the evolving mortgage industry. We are proud of her ongoing transformative impact on Cornerstone Servicing, which touches every homeowner and lending organization we serve. Asked about her personal mantra, Stacy shared: “Throughout my career, my guiding philosophy has been ‘all work is work …

Culture, Tech and Risk Management in Today’s Regulatory Landscape

MortgagePoint Magazine Highlights Insight from Cornerstone Servicing President Toby Wells August 13, 2023 | MortgagePoint Magazine featured perspectives from Toby Wells, president of Cornerstone Servicing, on how a subservicer can best support lending organizations in today’s rapidly changing regulatory environment.   “Servicers need to have the best people, technologies and practices in place to proactively manage risk—but also a culture …

Stacy Speas Featured Among HousingWire’s 2023 Women of Influence

August 1, 2023 | Senior Vice President of Operations Stacy Speas has been named to HousingWire’s 2023 Women of Influence list, which highlights leaders who are shaping and propelling the housing industry forward with innovation and excellence. She is profiled by the publication here. “Stacy is truly deserving of this honor, and we are immensely proud of her,” said Toby …

Cornerstone Featured in National Mortgage News  

April 3, 2023 | National Mortgage News recently covered the official launch of Cornerstone Capital Bank’s new subservicing business line spearheaded by Toby Wells, president of Cornerstone Servicing.    The article highlights Cornerstone’s strategy to empower smart homeownership and how they are leveraging intuitive technologies and digestible, transparent communications to demystify processes and complex concepts homeowners encounter during the life of …

Ensuring Smooth MSR Transfers: Insights from Mortgage Servicing Industry Expert Toby Wells  

July 17, 2023 | In a dynamic MSR market, seamless transfers are crucial for maintaining borrower satisfaction and operational excellence.   In a recent Q&A with MortgageOrb, Cornerstone Servicing President Toby Wells shared insight into the critical roles emerging technologies, effective communication, and regulatory compliance play in transfer operations.   “Servicing transfers are one of the sharpest pain points for borrowers—and it …

Janet Martin Discusses Value of Machine Learning in Mortgage Servicing Operations  

July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences.    Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine …

Toby Wells on Customer Retention and Technology  

May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers.    Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …