What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago.
Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming more adaptable, allowing servicers to evolve alongside their clients and customers.
“It’s not the box that you got five years ago — and that’s it. There’s constant enhancements, and that customization flexibility has improved year over year and continues to improve.”
– Toby Wells
In the interview, Toby discusses:
- How AI is reshaping servicing strategies through deeper data and insights
- Why client-level customization is becoming a key differentiator
- Where AI is already making a measurable impact across servicing operations
- What continued innovation means for borrowers, investors, and servicers alike
Read the full National Mortgage News article to hear Toby’s perspective on how AI is redefining what’s possible in mortgage servicing – and what comes next.