Toby Wells, President of Cornerstone Servicing, recently shared his outlook for 2026 in The Mortgage Note, reflecting on a year of record growth and setting a forward-focused vision for what’s next.
In 2025, Cornerstone grew its subservicing business by 60%, a milestone Wells says is “just the beginning.” The company plans to build on that momentum with continued investment aimed at enhancing efficiencies and elevating the service experience across every stage of the homeowner journey.
“We’re investing in our people, technology, and operations to refine the life‑of‑the‑loan experience — from onboarding to payoff and beyond.” – Toby Wells
He also highlights how Cornerstone will sharpen its focus on non-agency products, private-label servicing, and its hybrid servicing model that empowers lenders to remain front and center with their customers. From expanded recapture programs to specialized support teams, the company’s 2026 initiatives are designed to strengthen value for clients while further elevating the homeowner experience.
Read Toby’s full commentary in The Mortgage Note to see how Cornerstone Servicing is shaping the future of mortgage servicing.