What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
Celebrating Our People: Cornerstone Servicing’s Inaugural End-of-Year Cheers Awards
Exceptional service starts with exceptional people. Cornerstone Servicing launched its End-of-Year Cheers Awards in 2025 to honor the individuals who consistently go above and beyond for people we serve and fellow team members. Nominated by peers and leadership, these team members exemplify Cornerstone’s culture of service, excellence, accountability, and collaboration. From building bridges between teams to delivering outstanding customer experiences, …
Cornerstone’s Stacy Speas on the Growth of Non-QM Lending
No longer a fringe product, Non-QM lending is a critical growth channel shaping today’s housing finance landscape. As borrower needs diversify and investor activity remains strong, business-purpose loans are playing an increasingly central role. In two recent media interviews, Cornerstone Servicing’s Stacy Speas, Senior Vice President of Operations, shared insights with Scotsman Guide and HousingWire on how these segments are evolving and what lenders, investors, and subservicers should be paying attention to as the market moves forward. Non-QM’s Expanding Role in …
HUD Reaffirms Cornerstone Servicing’s FHA Tier 1 Servicer Rating
Cornerstone Servicing has once again earned the Tier 1 FHA Servicer Rating from the U.S. Department of Housing and Urban Development (HUD) for 2025, a reflection of our outstanding FHA servicing performance. “Achieving HUD’s Tier 1 rating again in 2025 is a testament to our team’s focus, precision, and unwavering commitment to operational excellence,” said Walt Kieschnick, our SVP of Default Operations. …
MBA NewsLink Interview: Toby Wells on Delivering Human-Centered Service With AI
As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …
Dana Abernathy, CMB, Honored By Virginia Mortgage Bankers Association
This award is especially meaningful to Dana, as Virginia is where she first launched her career in mortgage banking—and where she met the mentors who guided her own journey. Please join us in congratulating Dana for this well-deserved honor and in celebrating her outstanding contributions to our industry!
Celebrating Dana Abernathy, CMB: Finalist for 2025 Laurie A. Maggiano Legacy Award
Cornerstone Servicing is proud to celebrate Dana Abernathy, CMB, who has been named a finalist for Women in Housing Leadership’s 2025 Laurie A. Maggiano Legacy Award. This honor recognizes women whose accomplishments have left a lasting impact on the industry and advanced homeownership—criteria that perfectly reflect Dana’s remarkable career and influence. Reflecting on this recognition, Dana shared: “This nomination is …
One way we’re easing the affordability crisis for homeowners
HousingWire quotes Toby Wells on rising insurance costs—and how our industry can step up Across the country, homeowners are facing mounting financial pressure as insurance premiums continue to rise. For many, it’s not just an added expense—it’s a direct threat to their ability to afford their monthly mortgage payment. HousingWire turned to Toby Wells, President of Cornerstone Servicing, for perspective …
Cornerstone Servicing’s Mark Kelbaugh Named 2025 HousingWire Insider
We’re proud to announce that Mark Kelbaugh, Vice President of Special Loans at Cornerstone Servicing, has been named a 2025 HousingWire Insider. This award honors operational leaders whose strategic thinking, execution, and innovation drive the housing industry forward—and Mark embodies that excellence. Mark’s leadership drives continuous evolution amid growing demand for non-conventional products—including HELOC, home equity investment (HEI), closed-end second …
The Mortgage Note Taps Toby Wells for Solutions to Rising Insurance Costs
How Servicers Can Help With home insurance premiums on the rise across the country, more homeowners are asking: Am I fully covered — and what can I do if my rates go up? Toby Wells, President of Cornerstone Servicing, recently joined reporter Kim Haas on The Mortgage Note podcast to unpack how mortgage servicers can play a key role in helping homeowners navigate …