What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
MBA NewsLink Interview: Toby Wells on Delivering Human-Centered Service With AI
As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …