Janet Martin Discusses Value of Machine Learning in Mortgage Servicing Operations  

Janet Martin, Vice President of Digital Solutions, Cornerstone Servicing

July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences.   

Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine learning has played a crucial role in Cornerstone’s subservicing business, offering clients transparency, analytics, and customized branding to deepen customer relationships.   

Martin also emphasizes the use of AI for proactive borrower retention campaigns, underlining the company’s commitment to leveraging technology for continuous improvement.   

With its integrated servicing platform and machine learning tools, Cornerstone stands out as a mortgage servicer focused on delivering superior customer experiences.  

“We are committed to providing our subservicing clients with full transparency into their portfolio and analytics, and we partner with them to apply learnings and take their customers’ experience to the next level,” she said.  

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