What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
Cornerstone’s Stacy Speas on the Growth of Non-QM Lending
No longer a fringe product, Non-QM lending is a critical growth channel shaping today’s housing finance landscape. As borrower needs diversify and investor activity remains strong, business-purpose loans are playing an increasingly central role. In two recent media interviews, Cornerstone Servicing’s Stacy Speas, Senior Vice President of Operations, shared insights with Scotsman Guide and HousingWire on how these segments are evolving and what lenders, investors, and subservicers should be paying attention to as the market moves forward. Non-QM’s Expanding Role in …
MBA NewsLink Interview: Toby Wells on Delivering Human-Centered Service With AI
As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …
Cornerstone Servicing’s Mark Kelbaugh Named 2025 HousingWire Insider
We’re proud to announce that Mark Kelbaugh, Vice President of Special Loans at Cornerstone Servicing, has been named a 2025 HousingWire Insider. This award honors operational leaders whose strategic thinking, execution, and innovation drive the housing industry forward—and Mark embodies that excellence. Mark’s leadership drives continuous evolution amid growing demand for non-conventional products—including HELOC, home equity investment (HEI), closed-end second …
The End of VASP and What Comes Next for Veterans
Cornerstone’s SVP of Default speaks with MarketWatch In a recent MarketWatch article, Cornerstone Servicing’s Senior Vice President of Default, Walt Kieschnick, shared his insights on the impact of the recently discontinued Veterans Affairs Servicing Purchase (VASP) program—an initiative designed to help VA borrowers avoid foreclosure through significantly reduced monthly payments. The piece outlines how VASP allowed the VA to purchase loans from servicers and …
Meet with Cornerstone at the HEI and Home Equity Capital Markets Forum!
Cornerstone Servicing is excited to sponsor IMN’s HEI & Home Equity Capital Markets Forum, held September 5-6, 2024, in Austin, Texas. In addition to participating as a sponsor and exhibitor, our Senior Vice President Jesse Roth will join a panel discussion about a variety of servicing challenges and considerations specific to home equity products. Meet our people Stop by the …
Cornerstone Servicing’s Janet Martin Named 2024 HousingWire Insider
We are thrilled to announce that Janet Martin, Vice President of Digital Solutions and Communications Management at Cornerstone Servicing, has been selected as a 2024 HW Insider. This prestigious honor recognizes operational all-stars in the housing industry, and we are proud Janet is among them! “I’m honored to be named a HousingWire Insider. This recognition is a testament to our …
Fitch Assigns Cornerstone Servicing Home Equity/HELOC and Second Lien Servicer Ratings; Affirms U.S. Primary Prime Servicer Rating
(Englewood, CO – July 2024) Fitch Ratings has assigned Cornerstone Servicing, a leading residential loan subservicer and division of Cornerstone Capital Bank, SSB, the U.S. primary home equity/HELOC servicer and second lien specialty servicer ratings of RPS3 with a Stable Rating Outlook. In addition, Fitch affirmed the company’s U.S. primary prime servicer rating of RPS3, revising its Rating Outlook to …
The Mortgage Note Features Cornerstone Servicing’s Toby Wells on Retention
March 13, 2024 | The Mortgage Note recently talked to Cornerstone Servicing President Toby Wells about challenges consumers face in today’s economic environment and how a third party subservicer can help lenders best support and retain their home lending customers. While mortgage industry leaders hope for improvements after a tough year in 2023, Toby noted, there are also concerns about …
Meet Cornerstone Servicing at IMB 24
January 2, 2024 | As we kick off what promises to be a busy and fruitful new year, we’re getting ready for MBA’s Independent Mortgage Bankers Conference (IMB 24), January 22-24 at the Sheraton New Orleans. We are thrilled to support the conference as a sponsor and look forward to reconnecting with friends and colleagues in the exhibit hall. Hope …
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