August 15, 2023 | Attending any mortgage industry conferences this fall? We’d love to meet with you and brainstorm ways our leading mortgage servicing solutions can be tailored to the unique needs of your organization and home lending customers. As a subservicing partner, Cornerstone Servicing helps lenders and investors of all shapes and sizes achieve business goals responsibly, from boosting …
Stacy Speas Featured Among HousingWire’s 2023 Women of Influence
August 1, 2023 | Senior Vice President of Operations Stacy Speas has been named to HousingWire’s 2023 Women of Influence list, which highlights leaders who are shaping and propelling the housing industry forward with innovation and excellence. She is profiled by the publication here. “Stacy is truly deserving of this honor, and we are immensely proud of her,” said Toby …
Cornerstone Featured in National Mortgage News
April 3, 2023 | National Mortgage News recently covered the official launch of Cornerstone Capital Bank’s new subservicing business line spearheaded by Toby Wells, president of Cornerstone Servicing. The article highlights Cornerstone’s strategy to empower smart homeownership and how they are leveraging intuitive technologies and digestible, transparent communications to demystify processes and complex concepts homeowners encounter during the life of …
Ensuring Smooth MSR Transfers: Insights from Mortgage Servicing Industry Expert Toby Wells
July 17, 2023 | In a dynamic MSR market, seamless transfers are crucial for maintaining borrower satisfaction and operational excellence. In a recent Q&A with MortgageOrb, Cornerstone Servicing President Toby Wells shared insight into the critical roles emerging technologies, effective communication, and regulatory compliance play in transfer operations. “Servicing transfers are one of the sharpest pain points for borrowers—and it …
Janet Martin Discusses Value of Machine Learning in Mortgage Servicing Operations
July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences. Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine …
Toby Wells on Customer Retention and Technology
May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers. Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …
Cornerstone Servicing Launches Mortgage Subservicing Business to Empower Smart Homeownership
Company blends remarkable customer experience and intelligent technologies to support responsible, sustainable growth for clients.
Cornerstone Home Lending launches in-house mortgage loan servicing operations, with customer care and leading technologies at forefront
HOUSTON, April 13, 2022 – Cornerstone Home Lending, one of the nation’s premier residential mortgage companies, launched its full service, in-house mortgage loan servicing operation for new loan originations, combining its 34-year tradition of superior customer care with industry-leading loan servicing technologies. Cornerstone has made significant investments to build an elite team of servicing professionals led by Toby Wells, Cornerstone’s …