April 3, 2023 | National Mortgage News recently covered the official launch of Cornerstone Capital Bank’s new subservicing business line spearheaded by Toby Wells, president of Cornerstone Servicing.    The article highlights Cornerstone’s strategy to empower smart homeownership and how they are leveraging intuitive technologies and digestible, transparent communications to demystify processes and complex concepts homeowners encounter during the life of …

July 17, 2023 | In a dynamic MSR market, seamless transfers are crucial for maintaining borrower satisfaction and operational excellence.   In a recent Q&A with MortgageOrb, Cornerstone Servicing President Toby Wells shared insight into the critical roles emerging technologies, effective communication, and regulatory compliance play in transfer operations.   “Servicing transfers are one of the sharpest pain points for borrowers—and it …

July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences.    Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine …

May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers.    Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …