What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
Celebrating Our People: Cornerstone Servicing’s Inaugural End-of-Year Cheers Awards
Exceptional service starts with exceptional people. Cornerstone Servicing launched its End-of-Year Cheers Awards in 2025 to honor the individuals who consistently go above and beyond for people we serve and fellow team members. Nominated by peers and leadership, these team members exemplify Cornerstone’s culture of service, excellence, accountability, and collaboration. From building bridges between teams to delivering outstanding customer experiences, …
The Mortgage Note Features Cornerstone Servicing’s Toby Wells on Retention
March 13, 2024 | The Mortgage Note recently talked to Cornerstone Servicing President Toby Wells about challenges consumers face in today’s economic environment and how a third party subservicer can help lenders best support and retain their home lending customers. While mortgage industry leaders hope for improvements after a tough year in 2023, Toby noted, there are also concerns about …
Heart for Service: Empowering Homeowners Through Superior Care
December 6, 2023 | Our We Empower series explores the variety of ways Cornerstone Servicing team members make a positive difference in the lives of people we serve. Today, we’re proud to highlight Lexine James, a dedicated member of our Customer Care team, and her innate passion for serving others. Learn what drives Lex to build trust, exceed expectations, enrich …