Our We Empower series explores the many ways Cornerstone Servicing team members make a positive difference in the lives of homeowners and our subservicing clients. As part of our Project Management team, Kody Stafford shepherds a range of business-critical projects from kickoff to launch. From onboarding new clients and products to implementing new digital solutions that improve homeowner and client experiences, learn …
MortgagePoint Magazine Shares Insight from Toby Wells on Mortgage Industry Trends and Outlook for 2024
December 14, 2023 MortgagePoint Magazine tapped Toby Wells, President of Cornerstone Servicing, and other mortgage industry executives for their perspectives on trends that reshaped the market in 2023 and what may come in 2024. Check out the December 2023 edition for the full story. MortgagePoint Magazine: What’s in store for the housing market as we enter 2024? What are some …
Join Cornerstone Servicing at the MSR Forum in New York!
October 26, 2023 | Cornerstone Servicing is gearing up for 9th Annual Mortgage Servicing Rights (MSR) Forum held November 9-10, 2023, in New York, NY. We will participate as a sponsor and exhibitor, with a couple of our senior leaders contributing to panel discussions on key topics of interest to the industry. We hope to see you there! Our panelists Cornerstone …
Connect With Cornerstone Servicing at These Fall 2023 Mortgage Industry Conferences
August 15, 2023 | Attending any mortgage industry conferences this fall? We’d love to meet with you and brainstorm ways our leading mortgage servicing solutions can be tailored to the unique needs of your organization and home lending customers. As a subservicing partner, Cornerstone Servicing helps lenders and investors of all shapes and sizes achieve business goals responsibly, from boosting …
Stacy Speas Featured Among HousingWire’s 2023 Women of Influence
August 1, 2023 | Senior Vice President of Operations Stacy Speas has been named to HousingWire’s 2023 Women of Influence list, which highlights leaders who are shaping and propelling the housing industry forward with innovation and excellence. She is profiled by the publication here. “Stacy is truly deserving of this honor, and we are immensely proud of her,” said Toby …
Cornerstone Featured in National Mortgage News
April 3, 2023 | National Mortgage News recently covered the official launch of Cornerstone Capital Bank’s new subservicing business line spearheaded by Toby Wells, president of Cornerstone Servicing. The article highlights Cornerstone’s strategy to empower smart homeownership and how they are leveraging intuitive technologies and digestible, transparent communications to demystify processes and complex concepts homeowners encounter during the life of …
Ensuring Smooth MSR Transfers: Insights from Mortgage Servicing Industry Expert Toby Wells
July 17, 2023 | In a dynamic MSR market, seamless transfers are crucial for maintaining borrower satisfaction and operational excellence. In a recent Q&A with MortgageOrb, Cornerstone Servicing President Toby Wells shared insight into the critical roles emerging technologies, effective communication, and regulatory compliance play in transfer operations. “Servicing transfers are one of the sharpest pain points for borrowers—and it …
Janet Martin Discusses Value of Machine Learning in Mortgage Servicing Operations
July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences. Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine …
Toby Wells on Customer Retention and Technology
May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers. Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …
Cornerstone Servicing Launches Mortgage Subservicing Business to Empower Smart Homeownership
Company blends remarkable customer experience and intelligent technologies to support responsible, sustainable growth for clients.