As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …
The Mortgage Note Taps Toby Wells for Solutions to Rising Insurance Costs
How Servicers Can Help With home insurance premiums on the rise across the country, more homeowners are asking: Am I fully covered — and what can I do if my rates go up? Toby Wells, President of Cornerstone Servicing, recently joined reporter Kim Haas on The Mortgage Note podcast to unpack how mortgage servicers can play a key role in helping homeowners navigate …
Fitch Assigns Cornerstone Servicing Home Equity/HELOC and Second Lien Servicer Ratings; Affirms U.S. Primary Prime Servicer Rating
(Englewood, CO – July 2024) Fitch Ratings has assigned Cornerstone Servicing, a leading residential loan subservicer and division of Cornerstone Capital Bank, SSB, the U.S. primary home equity/HELOC servicer and second lien specialty servicer ratings of RPS3 with a Stable Rating Outlook. In addition, Fitch affirmed the company’s U.S. primary prime servicer rating of RPS3, revising its Rating Outlook to …
The Mortgage Note Features Cornerstone Servicing’s Toby Wells on Retention
March 13, 2024 | The Mortgage Note recently talked to Cornerstone Servicing President Toby Wells about challenges consumers face in today’s economic environment and how a third party subservicer can help lenders best support and retain their home lending customers. While mortgage industry leaders hope for improvements after a tough year in 2023, Toby noted, there are also concerns about …
Culture, Tech and Risk Management in Today’s Regulatory Landscape
MortgagePoint Magazine Highlights Insight from Cornerstone Servicing President Toby Wells August 13, 2023 | MortgagePoint Magazine featured perspectives from Toby Wells, president of Cornerstone Servicing, on how a subservicer can best support lending organizations in today’s rapidly changing regulatory environment. “Servicers need to have the best people, technologies and practices in place to proactively manage risk—but also a culture …