What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
MBA NewsLink Interview: Toby Wells on Delivering Human-Centered Service With AI
As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …
The Mortgage Note Taps Toby Wells for Solutions to Rising Insurance Costs
How Servicers Can Help With home insurance premiums on the rise across the country, more homeowners are asking: Am I fully covered — and what can I do if my rates go up? Toby Wells, President of Cornerstone Servicing, recently joined reporter Kim Haas on The Mortgage Note podcast to unpack how mortgage servicers can play a key role in helping homeowners navigate …
Fitch Assigns Cornerstone Servicing Home Equity/HELOC and Second Lien Servicer Ratings; Affirms U.S. Primary Prime Servicer Rating
(Englewood, CO – July 2024) Fitch Ratings has assigned Cornerstone Servicing, a leading residential loan subservicer and division of Cornerstone Capital Bank, SSB, the U.S. primary home equity/HELOC servicer and second lien specialty servicer ratings of RPS3 with a Stable Rating Outlook. In addition, Fitch affirmed the company’s U.S. primary prime servicer rating of RPS3, revising its Rating Outlook to …
The Mortgage Note Features Cornerstone Servicing’s Toby Wells on Retention
March 13, 2024 | The Mortgage Note recently talked to Cornerstone Servicing President Toby Wells about challenges consumers face in today’s economic environment and how a third party subservicer can help lenders best support and retain their home lending customers. While mortgage industry leaders hope for improvements after a tough year in 2023, Toby noted, there are also concerns about …
Culture, Tech and Risk Management in Today’s Regulatory Landscape
MortgagePoint Magazine Highlights Insight from Cornerstone Servicing President Toby Wells August 13, 2023 | MortgagePoint Magazine featured perspectives from Toby Wells, president of Cornerstone Servicing, on how a subservicer can best support lending organizations in today’s rapidly changing regulatory environment. “Servicers need to have the best people, technologies and practices in place to proactively manage risk—but also a culture …