July 9, 2023 | Janet Martin, Vice President of Digital Solutions at Cornerstone Servicing, sheds light on how machine learning tools are being utilized to drive operational improvements and provide exceptional customer experiences. Martin highlights the role of AI in analyzing customer interactions, allowing Cornerstone to identify trends, personalize digital experiences, and meet the evolving needs of homeowners. Moreover, machine …
Toby Wells on Customer Retention and Technology
May 8, 2023 | Cornerstone Servicing President Toby Wells was recently featured in a Q&A in MBA Newslink in which he discussed the importance of customer retention for mortgage servicers. Toby emphasized the need for a great customer experience and end-to-end servicing technology to retain borrowers, and identified culture, getting the basics right, listening to customer feedback, and continuous improvement …
Cornerstone Servicing Launches Mortgage Subservicing Business to Empower Smart Homeownership
Company blends remarkable customer experience and intelligent technologies to support responsible, sustainable growth for clients.
Cornerstone Home Lending launches in-house mortgage loan servicing operations, with customer care and leading technologies at forefront
HOUSTON, April 13, 2022 – Cornerstone Home Lending, one of the nation’s premier residential mortgage companies, launched its full service, in-house mortgage loan servicing operation for new loan originations, combining its 34-year tradition of superior customer care with industry-leading loan servicing technologies. Cornerstone has made significant investments to build an elite team of servicing professionals led by Toby Wells, Cornerstone’s …