Toby Wells, President of Cornerstone Servicing, recently shared his outlook for 2026 in The Mortgage Note, reflecting on a year of record growth and setting a forward-focused vision for what’s next. In 2025, Cornerstone grew its subservicing business by 60%, a milestone Wells says is “just the beginning.” The company plans to build on that momentum with continued investment aimed …
Stacy Speas Featured in Credit Union Times: 5 Steps to Smooth Servicing Transfer
The decision to outsource loan servicing or transition to a new subservicer is never taken lightly. For credit unions, member experience is paramount: every payment, escrow analysis, and service interaction can reinforce trust. So when operational challenges, regulatory complexity, or rising member concerns signal that change may be necessary, leaders face a difficult question: How do we protect the member …
National Mortgage News Consults Toby Wells on How AI is Reshaping Servicing in 2026
What role does AI play in the future of servicing? Toby Wells, President of Cornerstone Servicing, recently spoke with National Mortgage News about what AI will look like in servicing in 2026, and why today’s technology bears little resemblance to what servicers were working with just a few years ago. Rather than rigid, one-size-fits-all platforms, today’s AI solutions are becoming …
Cornerstone’s Stacy Speas on the Growth of Non-QM Lending
No longer a fringe product, Non-QM lending is a critical growth channel shaping today’s housing finance landscape. As borrower needs diversify and investor activity remains strong, business-purpose loans are playing an increasingly central role. In two recent media interviews, Cornerstone Servicing’s Stacy Speas, Senior Vice President of Operations, shared insights with Scotsman Guide and HousingWire on how these segments are evolving and what lenders, investors, and subservicers should be paying attention to as the market moves forward. Non-QM’s Expanding Role in …
HUD Reaffirms Cornerstone Servicing’s FHA Tier 1 Servicer Rating
Cornerstone Servicing has once again earned the Tier 1 FHA Servicer Rating from the U.S. Department of Housing and Urban Development (HUD) for 2025, a reflection of our outstanding FHA servicing performance. “Achieving HUD’s Tier 1 rating again in 2025 is a testament to our team’s focus, precision, and unwavering commitment to operational excellence,” said Walt Kieschnick, our SVP of Default Operations. …
MBA NewsLink Interview: Toby Wells on Delivering Human-Centered Service With AI
As artificial intelligence continues to reshape how servicers operate, Cornerstone Servicing President Toby Wells maintains the most important question isn’t what AI can do. It’s how servicers use it to create a better homeowner experience. MBA NewsLink recently sat down with Toby for his insights on how AI can help subservicers scale their customer service operations. For example, automating time-consuming tasks such as loan-level …
Dana Abernathy, CMB, Honored By Virginia Mortgage Bankers Association
This award is especially meaningful to Dana, as Virginia is where she first launched her career in mortgage banking—and where she met the mentors who guided her own journey. Please join us in congratulating Dana for this well-deserved honor and in celebrating her outstanding contributions to our industry!
Celebrating Dana Abernathy, CMB: Finalist for 2025 Laurie A. Maggiano Legacy Award
Cornerstone Servicing is proud to celebrate Dana Abernathy, CMB, who has been named a finalist for Women in Housing Leadership’s 2025 Laurie A. Maggiano Legacy Award. This honor recognizes women whose accomplishments have left a lasting impact on the industry and advanced homeownership—criteria that perfectly reflect Dana’s remarkable career and influence. Reflecting on this recognition, Dana shared: “This nomination is …
One way we’re easing the affordability crisis for homeowners
HousingWire quotes Toby Wells on rising insurance costs—and how our industry can step up Across the country, homeowners are facing mounting financial pressure as insurance premiums continue to rise. For many, it’s not just an added expense—it’s a direct threat to their ability to afford their monthly mortgage payment. HousingWire turned to Toby Wells, President of Cornerstone Servicing, for perspective …
The Mortgage Note Taps Toby Wells for Solutions to Rising Insurance Costs
How Servicers Can Help With home insurance premiums on the rise across the country, more homeowners are asking: Am I fully covered — and what can I do if my rates go up? Toby Wells, President of Cornerstone Servicing, recently joined reporter Kim Haas on The Mortgage Note podcast to unpack how mortgage servicers can play a key role in helping homeowners navigate …